Terms &
Conditions

Section 01

Binding Agreement & Site Use

Binding Legal Contract

Site Content & Intellectual Property

All content, photography, and branding displayed on this Site are the property of Window Rock Modern. The downloading, reproduction, or re-transmission of this information for commercial use is strictly prohibited without prior written consent.

Trademarks

"WINDOW ROCK MODERN," "THE WINDOW ROCK," and all related logos and branding are proprietary trademarks. No license to use these trademarks is granted to the Guest or any Site visitor.

Section 02

Booking, Payments & Cancellations

Legitimate Reservations

You agree to make only legitimate, good-faith reservations for your own use and your invited guests. Reselling, re-posting, or transferring reservations on any third-party site is strictly prohibited. A reservation is confirmed only upon receipt of full payment or a valid payment authorization through our direct booking platform or an approved third-party platform (Airbnb, VRBO).

Cancellation Policy (Direct Bookings)

This policy applies to reservations booked directly with Window Rock Modern. Reservations made through Airbnb or VRBO are governed by that platform's cancellation and extenuating-circumstances policies.

Cancellations must be submitted in writing to team@thewindowrock.com and take effect when received. Timing is measured from the scheduled check-in time on your arrival date, in local time at the Property (Central Time).

30 or more days before check-in: 100% refund of the total reservation cost.

14 to 29 days before check-in: 50% refund of the total reservation cost.

Fewer than 14 days before check-in: No refund.

Early Departure

No refund is issued for unused nights.

If We Cancel

If we must cancel your reservation for any reason other than a breach of this Agreement, you will receive a full refund of all amounts paid.

Extenuating Circumstances

Our cancellation windows apply regardless of personal circumstances. We recognize that some situations deserve individual review. If you submit a written request before check-in, with supporting documentation, we may, at our sole discretion, refund some or all of the non-refundable amount in the following cases:

Death of the primary guest or an immediate family member (spouse or partner, parent, child, sibling, grandparent, grandchild, or their in-law equivalents); sudden serious illness or injury of the primary guest or an immediate family member that prevents travel, documented by a physician; or unexpected military deployment, jury duty, or another government-imposed obligation on the primary guest.

Any accommodation is made case by case, is not guaranteed, and does not modify this policy for any other reservation. Routine illness, job changes, work or personal conflicts, flight cancellations, and forecast weather are not extenuating circumstances.

Travel Insurance

Payment Processing

Refunds may take 7–10 business days to appear on your statement.

Inaccuracies & Fraud

We reserve the right to cancel or modify reservations where it appears a user has engaged in fraudulent activity or if a reservation contains a manifest error in pricing or availability. In such cases, the Guest will receive a full refund of any amounts paid.

Section 03

Occupancy & Use

Guest agrees to use the Property solely as a temporary private residence. The maximum occupancy is limited to the number of guests declared at the time of booking. Undisclosed guests are a violation of this Agreement and may result in immediate termination of the reservation without refund.

No parties, weddings, receptions, or commercial events (including photo/video shoots, corporate retreats, or any revenue-generating activity) are permitted without prior written consent from the Owner. Subleasing, subletting, or re-listing the Property on any platform is strictly prohibited.

The minimum age for the primary guest (the person whose name appears on the reservation) is 25 years old. Maximum occupancy is strictly enforced and displayed on each property's booking page.

Section 04

Nature & Safety (The Bluff)

Both properties are situated on or near bluff edges at approximately 2,000 feet elevation. Due to the extreme terrain and the inherent risk of the Bluff, Window Rock Modern is an adult-focused retreat. We do not allow children under the age of twelve (12). Infants and toddlers may be considered only with prior written consent and an additional signed waiver.

Guests must remain within designated railed areas at all times. Climbing on, over, or beyond safety barriers, railings, or fencing is strictly prohibited and constitutes an immediate breach of this Agreement. The Owner reserves the right to terminate the reservation without refund if this rule is violated.

Section 05

Smoking & Vaping

This is a 100% smoke-free and vape-free property. Smoking or vaping of any substance — including tobacco, cannabis, e-cigarettes, or any similar product — is strictly prohibited inside the home and on all wooden deck surfaces.

Violation will result in an immediate $500 deep-cleaning fee, plus the full cost of any professional restoration required (including but not limited to upholstery cleaning, odor remediation, and air filtration servicing). This fee will be charged to the payment method on file without further notice.

Section 06

Animals

We comply fully with all ADA requirements regarding service animals. If you are traveling with a documented service animal, please notify the Owner in advance so we can make any necessary accommodations.

Emotional Support Animals (ESAs) and pets are not permitted due to the high-end nature of the furnishings and the allergen-free environment maintained for all guests. To preserve this environment for every visitor, unauthorized animals on the Property will result in a minimum $500 cleaning and remediation fee.

Section 07

Hot Tub & Soaking Tub Safety

The A-Frame 7-ft Alaskan Cedar Hot Tub

Use of the cedar hot tub is entirely at the Guest's own risk. The hot tub is constructed of natural Alaskan cedar, which requires specific care. The following rules apply without exception:

Guest must shower before entry to preserve the water chemistry of the cedar tub. No glass, food, soaps, oils, or lotions are permitted in or around the hot tub. The hot tub cover must remain closed and buckled with straps when not in active use. Children must be supervised at all times in and around the hot tub area.

Guest releases the Owner from any liability regarding skin irritation, illness, or injury resulting from hot tub use. Guest agrees to be responsible for any damage caused by a failure to follow these guidelines, including staining, chemical imbalance requiring draining and refilling, or physical damage to the cedar.

Jackson Point Ofuro-Style Cedar Soaking Tub

The same care guidelines apply to the Japanese-inspired cedar soaking tub in the Wellness Room. Additionally, the 14-foot bifold doors adjacent to the tub must not be left fully open during freezing temperatures. Guest is responsible for any weather-related damage resulting from doors left open.

Section 08

Care of Interiors

Guest agrees to treat the custom cabinetry, Mid-Century Modern furniture, designer finishes, and specialized stone/wood surfaces with extreme care. These are not standard rental furnishings — both properties feature custom millwork, natural stone, curated designer pieces, and hand-selected materials.

Any stains, scratches, burns, or damage beyond reasonable wear and tear will be billed at the full cost of professional restoration or replacement. Guest will be provided with photographic evidence and an itemized invoice for any damage claim. Guest agrees that the payment method on file may be charged for damage costs up to 30 days after checkout.

Specifically: no candles or open flames (other than the provided fire pit and fireplace), no tape or adhesives on walls, no rearranging of heavy furniture, and no use of hair dye, self-tanner, or similar staining products on linens or upholstery.

Section 09

Quiet Hours & Noise

While both properties are private and secluded, Guest agrees to maintain reasonable noise levels at all times. Quiet hours are observed from 10:00 PM to 8:00 AM. Amplified music audible beyond the property boundary is not permitted at any time.

Both properties have neighbors at a distance. The Owner reserves the right to address noise complaints and, in extreme cases, to terminate the reservation without refund.

Section 10

Check-In, Check-Out & Key Return

Check-in and check-out times are specified in the booking confirmation. Late check-out without prior approval may result in a fee of up to one additional night's rate. Guest is responsible for returning the Property in a reasonably clean and orderly condition — dishes washed or loaded, trash bagged, thermostat returned to the setting noted in the house guide, and all doors and windows secured.

Failure to return keys, access devices, or any provided equipment (telescope, fire pit tools, etc.) will result in a replacement fee.

Section 11

Assumption of Risk

Guest acknowledges that the Property is located in a rugged, mountainous environment featuring steep bluffs, uneven terrain, varying weather conditions, limited cell service in some areas, and potential encounters with local wildlife including but not limited to bears, snakes, coyotes, and insects.

Guest and all associated parties stay at the Property entirely at their own risk. The Owner has taken reasonable precautions to maintain the safety of the Property, but cannot guarantee the absence of all hazards in a natural mountain environment.

Section 12

Indemnification

Guest agrees to assume all liability for any injuries, illness (including but not limited to those related to hot tub use, hiking, or exposure to natural elements), damages, death, or losses incurred by Guest or any associated third party while on the Property or traveling to/from the Property.

Guest agrees to indemnify, defend, and hold harmless Jonathan Parkhurst (Owner), their agents, employees, contractors, and representatives from any and all claims, demands, lawsuits, or causes of action arising out of or related to Guest's stay, including attorney's fees and court costs.

Section 13

Specific Waiver (The Bluff)

Guest specifically acknowledges and agrees that the bluff on which the Property is located is inherently dangerous. Guest assumes all risks associated with the proximity to the cliff edge, including but not limited to falls, rockslides, unstable terrain, and exposure to wind and weather.

Owner assumes no responsibility for injuries, death, or property damage resulting from the terrain, weather conditions, wildlife encounters, or the failure of the Guest to exercise reasonable caution. This waiver extends to all members of the Guest's party and any visitors.

Failure to remain within designated railed areas constitutes a breach of this Agreement and may result in immediate termination of the stay without refund.

Section 14

Limitation of Liability

To the maximum extent permitted by law, the Owner shall not be liable for any indirect, incidental, consequential, special, or punitive damages, including but not limited to loss of profits, loss of enjoyment, emotional distress, or any damages arising from the use of or inability to use the Property.

In the event of any dispute, the maximum amount of damages recoverable by either party is limited to the total rental amount paid by the Guest for the specific stay in question. This limitation applies regardless of the legal theory under which damages are sought.

Section 15

Surveillance Disclosure

For the safety and security of the Property and its Guests, exterior security cameras are in operation at the following locations:

Both Properties

Front entrance and driveway.

The A-Frame

Deck area. The deck camera at The A-Frame may be disabled by the Guest when the hot tub is in use — instructions are provided in the house guide.

Jackson Point

Exterior patio and fire pit area.

No cameras are located inside either property. No audio recording is conducted at any time. Footage is retained for security purposes only and is not shared with third parties except as required by law or in the event of a property damage or security claim.

Section 16

Force Majeure

Neither party is liable for failure to perform due to events beyond its reasonable control. A Force Majeure Event does not excuse payment obligations except as stated in this section. This section applies regardless of the cancellation windows in Section 02.

A Force Majeure Event affecting your stay is limited to: (a) a government order, such as an evacuation, travel ban, or stay-at-home order, covering the Property's location or your place of residence that prevents the stay; (b) official closure of road access to the Property, or conditions the Owner determines make the Property unsafe to reach or occupy (such as ice, downed trees, or wildfire); (c) loss of power, water, heat, or septic service at the Property that cannot be restored within twelve (12) hours; or (d) damage that makes the Property uninhabitable.

If a Force Majeure Event prevents all or part of your stay, we will refund the affected nights.

Ordinary or forecast weather while the Property remains accessible, travel delays or flight cancellations, illness, and personal or work conflicts are not Force Majeure Events. Travel insurance is the appropriate protection for these.

Section 17

Arbitration, Class Action Waiver & Governing Law

Governing Law

This Agreement shall be governed by and construed in accordance with the laws of the State of Tennessee, without regard to its conflict of law principles.

Binding Arbitration

Any dispute arising out of or related to this Agreement shall first be addressed through good-faith negotiation between the parties. If unresolved within thirty (30) days, the dispute shall be submitted to binding arbitration through the American Arbitration Association (AAA) in the jurisdiction of the Property (Tennessee).

Class Action Waiver

Section 18

Severability

If any provision of this Agreement is found to be unenforceable or invalid by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The unenforceable provision shall be modified to the minimum extent necessary to make it enforceable while preserving its original intent.

Section 19

Owner Access & Scheduled Maintenance

Guest acknowledges that the Owner may schedule routine exterior maintenance during the rental period, including but not limited to pest-control perimeter applications, landscaping, and outdoor service work. Such maintenance does not require entry into the home.

When scheduled during an active rental, the Owner will provide Guest with advance notice of the date and approximate time window. Guest is asked to refrain from using outdoor areas of the Property during the brief application window (typically thirty (30) minutes) and for the short drying period thereafter. Products used are residential-safe and applied in accordance with manufacturer guidelines.

Interior access by the Owner or its contractors will not occur during a stay except in the case of a genuine emergency (including but not limited to water leaks, gas, fire, electrical hazards, or imminent risk to person or property) or with Guest's prior consent. No refund or rental credit shall be due to Guest for scheduled exterior maintenance.

Section 20

Gift Cards

Property-Specific

Redemption

Gift cards are redeemable only for reservations booked directly with Window Rock Modern. They are not valid for reservations made through Airbnb, VRBO, or any other third-party platform. To redeem, the holder emails the gift card code and requested dates to team@thewindowrock.com. A gift card may be applied to the full reservation total, including the nightly rate, cleaning fee, and applicable taxes. Any amount not covered by the gift card is due through a secure payment link. Any value not used on a reservation remains on the gift card code for future use at the same property.

Gift cards may not be applied to services booked and paid directly with independent providers, including massage, private chef, and provisioning services.

Booking Requirements Still Apply

A reservation paid in whole or in part with a gift card is subject to all terms of this Agreement and to the same requirements as any direct booking, including identity verification, the security deposit, the minimum age of the primary guest, occupancy limits, and the rental agreement. A gift card does not count toward or replace the security deposit.

Expiration, Fees & Availability

Gift cards do not expire and carry no service, dormancy, or inactivity fees. There are no blackout dates. Reservations are subject to availability at the time of booking.

Promotions

Gift cards may be combined with promo codes, when available. Any promo code is applied to the reservation first, and the gift card is then applied to the remaining total.

Cancellations

The cancellation policy in Section 02 applies to reservations paid with a gift card. Any refundable amount that was paid with a gift card is restored to the gift card code. Any refundable amount paid by another payment method is refunded to that payment method.

No Cash Value

Gift card purchases are final. Gift cards are not redeemable for cash, refundable, or exchangeable, except where required by law.

Transfer, Loss & Misuse

Gift cards may be given or transferred to another person, and the person presenting a valid code may redeem it, provided they meet all booking requirements. Please treat a gift card code like cash. We are not responsible for lost, stolen, or unauthorized use of a code, but we may reissue an unused balance where the original purchase can be verified. We may void any gift card obtained through fraud or whose purchase payment is reversed, disputed, or charged back.

Section 21

Contact

For questions about these terms, to request written consent for any restricted activity, or to report a concern during your stay, please contact:

Window Rock Modern
team@thewindowrock.com
@windowrockmodern